Your privacy is our priority. This Privacy Policy clearly explains how net29 collects, uses, stores, and protects the personal information of every registered member in Malaysia — in accordance with the Personal Data Protection Act 2010 (PDPA).
Six core data protection principles we implement to ensure the personal information of every net29 member remains secure at all times
All data transmitted between your device and the net29 servers is protected with industry-standard 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Your personal information is stored on servers protected by multi-layered access controls, advanced firewalls, and 24/7 security monitoring by net29's certified cybersecurity experts.
Only authorised personnel have access to member personal information, and every access is carefully logged. All net29 staff are bound by legally enforceable confidentiality agreements.
Our intrusion detection system (IDS) monitors all platform activity in real time. Any suspicious access attempts are automatically blocked and flagged to our security team.
Net29 operates in compliance with the Malaysia Personal Data Protection Act 2010 (PDPA). We respect every player's right to access, correct, and control their own personal information.
Net29 does not sell, rent, or transfer your personal information to third parties for marketing purposes. Your data belongs to you — we only use it for the purposes stated in this Privacy Policy.
By using the net29 platform, you fully agree to this Privacy Policy.
Important Note: This Privacy Policy applies to all personal information collected by net29 through the net29.onl website, the official net29 mobile app, and all related services we provide to registered members in Malaysia.
Net29 collects your personal information only when necessary to deliver the best service, ensure account security, and comply with relevant legal requirements. The following are the categories of information we collect:
| Data Category | Information Type | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, gender | Registration form & KYC verification |
| Contact Information | Email address, phone number, residential address | Account Registration |
| Financial Information | Bank account details, deposit and withdrawal records | Financial transactions |
| Technical Data | IP address, device type, web browser, activity logs | Automatic platform usage |
| Gaming Data | Betting history, wins, favourite games | Activity on the net29 platform |
We do not collect sensitive personal information such as biometric data, medical records, or political views unless required by law.
All information we collect is used responsibly and only for legitimate purposes. net29 uses your personal information for the following:
Net29 only processes your personal data on a valid legal basis — whether based on your consent, contractual necessity, legal obligation, or legitimate interests that do not override your fundamental rights.
Net29 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, under certain circumstances, we may need to share your information with the following parties:
All third parties who receive your data are required to comply with data protection standards equal to or exceeding those we uphold. We do not permit any third party to use your data for purposes other than those specified.
Net29 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The following are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the net29 platform. Continued use of our platform is considered consent to the use of cookies described above.
Net29 implements comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or inadvertent disclosure.
Your personal information is retained for as long as it is needed for the purposes stated in this Privacy Policy, for as long as your account remains active, or as required by applicable law. Once the retention period ends, your data will be securely deleted or anonymised.
While we take every reasonable measure to protect your data, no security system is one hundred percent guaranteed. In the event of a security incident involving your data, we will notify you within the timeframe required by applicable law.
As a net29 member, you have the following rights regarding your personal information, in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal information we hold about you at any time.
You may request that we correct any personal information that is inaccurate or incomplete.
Under certain circumstances, you may request that we delete your personal information from our records.
You may request that we restrict how we process your information in certain circumstances.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another service.
To exercise any of the above rights, please contact the net29 privacy team through our customer support channels. We will process your request within 30 business days. In complex cases, this period may be extended with notice provided to you.
The net29 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information of children or individuals under the age of 18.
If we discover that personal information belonging to someone under the age of 18 has been collected without valid consent, we will take immediate steps to delete that information and close the account in question. Parents or guardians who become aware that a child under their care has registered a net29 account should contact our support team immediately.
Net29 employs multiple age verification methods including KYC checks to prevent registration by underage individuals. Any account found to be owned by someone under the age of 18 will be closed immediately without any compensation.
The net29 platform may contain links to third-party websites or services not operated by us. This Privacy Policy does not apply to those third-party websites or services.
We recommend reading the Privacy Policy of any third-party website before providing them with personal information. net29 is not responsible for the privacy practices or content of third-party websites accessed via links on our platform.
Game providers and payment gateways integrated with net29 have their own privacy policies. While we select trusted partners with high security standards, we recommend reviewing those parties' privacy policies separately.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the dedicated net29 privacy team is here to help.
You can reach us through the following channels:
This Privacy Policy will be updated from time to time to reflect changes in our practices or legal requirements. The latest update date is always displayed at the top of this document. Continued use of the net29 platform after any changes constitutes acceptance of the updated Privacy Policy.
Net29 believes you have the right to know and control how your personal information is used
Your data and privacy are protected at net29. Register a free account today and enjoy a safe, fair, and entertaining online betting experience alongside hundreds of thousands of members in Malaysia.
Responsible wagering — for individuals aged 18 and above only.